Privacy Policy
If anything here conflicts with your statutory rights, your statutory rights apply.
The Process aisbl
51 rue Borrens, 1050 Brussels, Belgium
VAT BE0641998656
[email protected]
Last updated: 28 August 2026
This explains what we do with your personal information. We are the data controller, which means we decide what is collected and why, and we are responsible for it.
We have not appointed a Data Protection Officer, because we are not required to under Article 37 GDPR. Questions go to the address below and reach us directly.
If you want anything here explained, write to [email protected].
What we collect
When you register for a call or join a list. Your name and email address.
When you buy something. Your name, email address, billing address and country, what you bought and when, and your VAT status if you give one. Card details go straight to our payment provider; we never see them.
When you use the site. Which pages you visited, roughly where you were, and which device and browser you used.
When you email us. Whatever you write, and our replies.
When you attend a live call. The name you join Zoom with, anything you type in the chat, and, if you have your camera or microphone on, your image and voice in the recording.
When you fill in a survey. Whatever you choose to tell us.
Why we use it, and on what legal basis
To give you what you bought. Access, calls, replays, receipts, and emails about how the membership works. Legal basis: performance of a contract, Article 6(1)(b) GDPR.
To take payment and keep our books. Legal basis: performance of a contract, Article 6(1)(b), and legal obligation under Belgian tax and accounting law, Article 6(1)(c).
To send you news about our teaching. Only if you asked for it, and every email has an unsubscribe link. Legal basis: consent, Article 6(1)(a), or legitimate interest in staying in touch with existing members, Article 6(1)(f).
To run and improve the site. Legal basis: legitimate interest in the site working properly and securely, Article 6(1)(f).
To record calls and provide replays. Replays are part of what members pay for. Legal basis: our contract with members. Where you appear identifiably in a recording, we rely on your consent, Article 6(1)(a), which you give by choosing to appear, and which you can withdraw by writing to us.
Private sessions
In a private session you may choose to tell us things about your health, your state of mind, or other matters that count as special category data under Article 9 GDPR. We process anything of that kind only with your explicit consent and only in order to give you the session you asked for.
Any notes or recording from a session are kept securely and seen only by Ken and Brigitte. We do not use any part of a private session publicly, in teaching, or in any other setting, unless you have expressly agreed to it.
Who else sees it
We do not sell your information. We do not share it for anyone else's marketing.
These companies handle it on our behalf:
- Kajabi (United States) - the site, the membership, our email
- LearnyBox SARL (France) - the French site and mailing list
- Stripe (Ireland and United States) and PayPal (Luxembourg) - payments
- Zoom (United States) - the live calls and recordings
Some of these are outside the European Union. Where that is so, the transfer is covered by the European Commission's standard contractual clauses or an adequacy decision.
We will also disclose information where the law requires it.
How long we keep it
Mailing list: until you unsubscribe, then we keep a record that you did, so we do not email you again.
Membership records: five years after your last activity with us. This covers things like which calls you attended and what you told us in surveys. We use the same period on theoneprocess.com, so both sites keep records for the same length of time.
Invoices and accounting records: seven years, as Belgian accounting law requires. These are kept separately from the rest and used only for tax and accounting.
Call recordings: while the membership runs, as part of the replay library. If you appear identifiably and ask us to remove you, we will edit or remove that part.
Notes and recordings from private sessions: two years, or less if you ask us to delete them sooner.
Emails you send us: five years.
Your rights
Under the GDPR you can ask us to:
- show you what we hold about you
- correct anything wrong
- delete it
- limit what we do with it
- send it to you, or to someone else, in a portable form
- stop using it, where we are relying on legitimate interest
- stop sending marketing, at any time, no reason needed
Where we rely on your consent, you can withdraw it at any time. That does not undo anything done before you withdrew it.
Write to [email protected]. We will reply within one month.
If you think we have handled your information badly, you can complain to the Belgian Data Protection Authority (Autorité de protection des données, autoriteprotectiondonnees.be), or to the authority in the EU country where you live.
If you live in California or another US state with privacy laws
You have similar rights: to know what we collect, to have it deleted, to correct it, and not to be treated differently for asking.
We do not sell personal information and we do not share it for cross-context behavioural advertising. Write to [email protected].
Cookies
The site uses cookies to keep you signed in, to remember your preferences, and to understand how the site is used. You can block cookies in your browser, though parts of the site may then stop working.
Children
This is for adults. We do not knowingly collect information about anyone under 16. If you think we have, tell us and we will delete it.
Security
We take reasonable steps to protect your information. No system is completely secure, and we cannot guarantee absolute security.
Changes
We may update this policy. If a change matters, we will tell members by email. The date at the top shows when it last changed.
