Refund and Cancellation Policy
This policy was updated on 27 August 2026 and is currently under legal review. If anything here conflicts with your statutory rights, your statutory rights apply.
The Process aisbl
51 rue Borrens, 1050 Brussels, Belgium
VAT BE0641998656
[email protected]
Last updated: 27 August 2026
The One Process Membership
The membership costs €47 per month. You are billed on the day you join, and again on the same date each month.
Your right to change your mind. If you join and then decide within 14 days that it is not for you, write to [email protected] and we will refund your first payment in full. You do not need to give a reason. We will make the refund within 14 days of hearing from you, to the same card or account you paid from.
This is your right under European consumer law, and we honour it whether or not you live in Europe.
Cancelling. You can cancel at any time from your account. Sign in, click your name, then Settings, then Billing, and cancel there. You will not be billed again. Your access continues until the end of the month you have already paid for.
After 14 days. We do not refund months that have already been paid for. Nothing is locked in: cancel and you are not billed again.
If we cancel. If we end the membership, or stop running the calls, we will refund the unused part of anything you have paid.
Private sessions
A private session costs €125 and is paid once.
Before the session. If you cancel more than 48 hours before the agreed time, we refund in full. Inside 48 hours, we will normally offer another time rather than a refund, though we will always look at the circumstances.
Your right to change your mind. As with the membership, you have 14 days from purchase to change your mind and receive a full refund, provided the session has not yet taken place. If you ask us to hold the session inside those 14 days, and it happens, the session has been delivered and the 14-day right no longer applies.
If we cancel or move a session, you choose between another time and a full refund.
How to ask
Write to [email protected] from the address you used to buy. Tell us what you bought and roughly when. We will reply within three working days.
Refunds go back to the original payment method. Your bank usually takes five to ten days to show it.
If something goes wrong
Write to us first. We would rather sort it out directly.
If we cannot resolve it, and you live in the European Union, you can contact the consumer mediation service in Belgium (Service de Médiation pour le Consommateur, mediationconsommateur.be) or the consumer body in your own country. Nothing in this policy affects your statutory rights.
